Policies & Terms of Service

Part B. Terms & Conditions

4. Using this website

You may browse this website and use it for lawful, personal purposes. You may not:

• copy, scrape, reproduce or republish substantial parts of the website or its content for commercial use;

• attempt to gain access to any part of the site, account or system you are not authorised to use;

• upload or transmit anything malicious, unlawful, defamatory or infringing;

• use our content to train, build or improve a machine learning model without our written permission;

• misrepresent yourself as Cetadora, or as our agent, employee or representative.

We may suspend or withdraw access to the website where we reasonably believe these rules have been broken. We do not guarantee that the website will be available without interruption, or that content on it is current at all times.

5. Our services

We provide two different kinds of work, under different terms.

• Spiritual and educational services: 1:1 readings, workshops, classes, groups and trainings. These are described in the Disclaimer and are subject to the booking and cancellation terms in Parts B and D.

• Creative and content services: UGC, video design, graphic design, data visualization, social media content and brand partnerships. These are provided under a proposal, scope of work or agreement for each engagement, subject to Parts B and D.

How we collect and use your personal information in providing both is set out in Part C.

6. Bookings and payment

• Booking. A booking is confirmed when we send you a written confirmation and either payment or a deposit has been received. We may decline a booking at our discretion — for example where a request falls outside what we offer, or where a booking would create a conflict.

• Prices. Prices are in Canadian dollars unless stated otherwise, and are the prices shown at checkout or in your proposal at the time you book. We may change prices at any time, but a change will not affect a booking already confirmed.

• Taxes. Prices are shown exclusive of applicable taxes unless stated. Where tax applies, it is added at checkout or on your invoice.

• Deposits. Where a deposit is required, the amount and its refundability are set out in your booking confirmation or proposal, and in Part D.

• Payment methods. We accept e-transfer, credit card, PayPal and Wave payments, and any other method shown at checkout. Payments are processed by third-party providers and we do not store full card details.

• Overdue invoices. See line 14.

7. Rescheduling, cancellation and transfers

The full terms are in Part D — Refunds & Cancellations. In summary:

• you may reschedule or cancel an appointment within the notice window stated in your booking confirmation;

• cancellations inside that window, and no-shows, may be charged in full or forfeit a deposit;

• if we cancel, you may choose a transfer, a credit or a refund;

• where the law gives you a cancellation right, these terms do not take it away from you.

Anything in your booking confirmation stating a specific notice period, transfer deadline or fee applies to your booking and takes priority over the general terms in Part D.

8. Workshops, classes and in-person events

• What they are. Group education and reflective practice, not individual treatment or a personal reading unless we say so expressly.

• Changes. We may change the venue, date, start time, format (in person to online, or the reverse) or a guest facilitator where needed, and will give you reasonable notice. If a change is substantial and you can no longer attend, you may choose a transfer or a refund.

• Cancellation by us. If we cancel an event, you may choose a transfer to another date or a refund of the amount you paid for that event.

• Your own costs. You are responsible for your travel, accommodation, childcare, meals and other costs of attending. We are not liable for those costs, including where an event is rescheduled or cancelled.

• Conduct. We may decline or end someone's participation, or ask them to leave, where their behaviour is abusive, harassing, discriminatory, intoxicated, disruptive or unsafe for the group. In that situation we may withhold a refund, except where the law requires otherwise.

• Photography and recording. We may photograph or film workshops for our own promotion. We will say so at the start and give you a way to opt out of being featured. Please do not photograph, film or record other participants without their consent.

• Safety and participation. Practical exercises are undertaken at your own risk, and the safety terms in the Disclaimer apply. Please tell us before an event about any injury, condition, allergy or accessibility need.

• Minors. Events are for people aged 18 and over, unless an event is expressly advertised for a younger age group, in which case a parent or guardian must book and attend.

9. Client engagements: design, video, UGC and data visualization

When we take on creative work, the following applies in addition to your proposal or agreement.

• Scope. The deliverables, number of concepts, number of revision rounds, formats and timeline are set out in your proposal. Work outside that scope — extra concepts, new directions, additional formats or expanded revisions — is quoted and billed separately.

• Approval. You review and approve each stage. Once you approve a stage in writing, further changes to it are new work. Your written approval confirms that names, dates, prices, legal wording, disclosures and claims in the artwork have been checked by you.

• Timelines. Timelines assume you provide feedback, content and approvals when agreed. Delays on your side move delivery dates correspondingly. Rush deadlines may carry an additional fee, which we will agree with you before starting.

• Your responsibility for content. We lay out what you give us. We are not responsible for the accuracy of your business information, prices, offer terms, claims, legal wording or regulatory text, and we do not verify it. Please have legal, medical, financial and compliance copy checked by your own adviser before publication.

• Data visualization. Where we design charts, dashboards or infographics, we visualize the data and brief you supply. We do not audit, verify, clean, reconcile, model or independently source that data, and we do not provide statistical, financial, actuarial or scientific advice. Charts show relationships in the data as given; they do not establish causation. You are responsible for confirming the data's accuracy, completeness, source permissions and fitness for use before publishing it. If we notice a data quality issue we will raise it as a courtesy, not as verification.

• Accessibility. We follow accessibility good practice on request — colour contrast, readable type sizes, alt text recommendations, clear labels — but we do not certify a deliverable as meeting WCAG or any other standard. Compliance of the published asset rests with you and your developer.

• Colour, print and screen. Colours may look different across screens, printers, substrates and materials. Print proofs and press checks are your responsibility unless we agreed otherwise. Physical output may vary within normal production tolerances.

• Third-party platform changes. Platform specifications, ad policies, content formats and algorithms change without notice. We cannot guarantee that a creative will pass a platform's review, remain compliant with a future policy, or perform in the same way after a platform change.

• Licensed assets. Fonts, stock images, stock footage, music, templates and plugins we use may be licensed to us personally or under a seat or usage limit. Where a licence does not extend to your business, you will need to license it yourself for ongoing use, and we will tell you when that is the case.

• Portfolio. Unless we agree a confidentiality restriction in writing, we may show the work in our portfolio, website, social media and case studies, and describe the project in general terms. We will not publish your confidential business information, unreleased products or internal data without your permission.

10. Client-supplied content and indemnity

You are responsible for the accuracy, legality and rights of everything you supply to us — text, logos, photographs, footage, brand assets, customer data, testimonials, reviews, statistics and claims. You confirm that:

• you own it or have the right to use and license it for this purpose;

• using it as instructed does not infringe anyone's intellectual property, privacy or other rights;

• it is not defamatory, misleading or deceptive, and does not contain unsubstantiated claims;

• if it includes personal information about other people, you have the consent or other authority required to share it with us and to have it published;

• it complies with the law that applies to your business, including advertising, consumer protection and privacy law.

Indemnity. If a third party makes a claim against us because of content, assets or instructions you supplied, you agree to cover our reasonable costs of responding to that claim, provided we tell you promptly and let you participate in the response. This does not apply to the extent a claim arises from our own acts, omissions or negligence.

11. Intellectual property and copyright

Our content. All content on this website and in our materials — designs, graphics, illustrations, templates, photographs, videos, written content, frameworks, worksheets, meditations, affirmation sets, course materials, branding, layout and code — is owned by Cetadora unless stated otherwise, and is protected by Canadian and international copyright law.

What you may do. You may view, share links to, and quote briefly from our content with clear credit and a link, where the use is fair and non-commercial.

What you may not do. Without our prior written consent, you may not:

• reproduce, distribute, publish or modify our content;

• create derivative works based on our designs, artwork or frameworks;

• use our imagery, branding or material for commercial purposes;

• resell, sublicense or redistribute our products, templates, course materials or recordings;

• use our content to train or improve an AI model;

• present our work or materials as your own.

Product imagery and resale. Purchasing a physical product does not give you the right to reproduce our designs, use our imagery commercially, or resell items without written permission. Wholesale and stockist enquiries are welcome at hello@cetadora.com.

Recording our sessions. You may not record a 1:1 session, workshop or training without our permission, and recordings or replays we provide are for your own personal use only.

Reporting infringement. If you believe your intellectual property has been used on this website without permission, email hello@cetadora.com with details and we will respond.

12. Ownership and licensing of deliverables

Your deliverables. On full payment, ownership of the final approved files we created for you transfers to you, and you may use them for the purpose and in the media we agreed, for as long as you need them. Unless we agree otherwise in writing, this does not include:

• working files, source files, layered or project files, and editable originals, which remain ours;

• our templates, systems, frameworks, presets, style guides and internal documentation, which remain ours;

• third-party licensed assets, which remain subject to their licences.

Moral rights. Under Canadian copyright law, creators hold moral rights in their work — including the right to be associated with it, and the right to have it kept free of distortion or modification that prejudices their honour or reputation. Where your use requires it, we can agree in writing not to assert those rights. Please raise it before publication if it matters for your brand.

Credit. We may ask to be credited, and will tell you if credit is a condition of a licence.

Merchandise and digital products. Buying a product or digital download gives you a personal licence to use it. It does not transfer copyright, and it does not permit resale, redistribution or commercial use.

13. Merchandise: product representation

We work to display product colours and details as accurately as possible. Screens, printers, fabric batches and dye processes all vary, so minor differences between the image and the item are possible and are not a defect. Products are intended for personal use. Unauthorised resale, replication, or commercial use of our products, designs, graphics or branding is prohibited, and we may refuse future sales to anyone found to be violating this policy.

14. Late payment

Where an invoice is overdue, we may charge an administrative late fee as stated on the invoice or in your agreement, and we may pause work or withhold delivery until payment is made.

Any late fee is intended to reflect our reasonable administrative cost of chasing and administering an overdue account. It is not a penalty, and we will not apply it in a way that is disproportionate to the amount owed. Where the law limits what we can charge — and in particular where you are dealing with us as a consumer — that limit applies.

If you are having trouble paying, tell us before the due date. We would rather agree a payment plan than add charges.

15. Payment disputes and chargebacks

If something goes wrong with an order, a booking or a project, please contact us at hello@cetadora.com first. We will respond, investigate and try to put it right, and in most cases a conversation resolves it faster than a dispute.

You are always entitled to contact your card issuer or payment provider, and nothing in this section takes that right away or makes contacting us first a condition of exercising it. We ask you to contact us first because it is usually quicker for you, not because you must.

We may provide a payment processor with the documentation relevant to a dispute — order confirmation, delivery confirmation, correspondence, and evidence that these policies were accepted — so that the dispute can be assessed on the facts.

Where a chargeback is resolved against us, we may recover the amount of the transaction together with any chargeback fee the processor charged us. If we believe a dispute was made dishonestly, we may decline future orders.

16. Limitation of liability

What we are responsible for. We are responsible for providing our services with reasonable care and skill, and for supplying products and services that meet the standards required by law.

What we are not responsible for. To the fullest extent permitted by law, we are not liable for:

• indirect, incidental, special or consequential loss, including lost profits, lost business, lost opportunity, loss of goodwill or loss of data;

• losses arising from your reliance on a reading, teaching, video, post or other content, or from decisions you make afterwards;

• losses arising from inaccurate, incomplete or unlawful content, data or instructions you supplied to us;

• losses caused by third parties we do not control, including carriers, platforms, payment processors and suppliers;

• delays caused by customs, carriers, weather, postal disruption or incorrect address information;

• normal variation in goods, including fabric, dye, print placement and colour reproduction;

• damage caused by improper care of a product.

Cap on liability. Where liability is not excluded, our total liability to you for a claim is limited to:

• for a service — the amount you paid us for the specific session, event or deliverable giving rise to the claim;

• for a product — the price you paid for the product.

What this section does not do. Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, or under applicable consumer protection law. Please read §3 and the Disclaimer alongside this section: where the law gives you a right, this section does not remove it.

17. Events outside our control

We are not liable for a failure or delay caused by something outside our reasonable control — including illness, extreme weather, wildfire, earthquake, power or internet outage, platform or supplier failure, labour disruption, customs action, epidemic or a change in law. Where such an event prevents us delivering, we will contact you to arrange a transfer, a credit or a refund as set out in Part D.

18. Governing law and disputes

These policies and any dispute arising from them are governed by the laws of British Columbia, Canada, and the laws of Canada that apply in British Columbia. The courts of British Columbia have exclusive jurisdiction, subject to any right you have as a consumer to bring a claim in your local courts that cannot be waived. Before starting formal proceedings, please raise the issue with us at hello@cetadora.com so we have a chance to resolve it.

19. Changes to these terms

We may update Part B as our services or the law change. The effective date at the top of this page shows when the current version took effect, and the version in force at the time you book, enrol or order is the version that applies to that booking or order. Continuing to use the website or our services after an update means you accept the revised terms. See also line 56.